Privacy Policy

Introduction

This Privacy Policy describes how synergine (collectively "synergine", "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our website https://www.synergine.in/ (hereinafter referred to as "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information we may collect includes, but is not limited to: name, date of birth, address, phone number, email ID, and documents as proof of identity/address. Sensitive personal data like bank/payment information or biometrics may be collected with your consent and in accordance with applicable laws.

We may also track your behaviour, preferences, and transaction information. If collected by third-party partners, their privacy policies shall apply. We are not responsible for their policies or misuse. Never disclose banking passwords or OTPs to anyone claiming to be from Synergine. Report such incidents to law enforcement immediately.

Usage

We use personal data to provide and improve services, assist sellers, resolve disputes, troubleshoot problems, and conduct marketing/research. Your personal data may also be used to customise your experience, detect fraud, enforce terms, and conduct analytics. You can opt-out of marketing communications.

Sharing

We may share your data within Synergine group companies and with third-party providers such as logistics, payments, marketing agencies, etc. Sharing may be required to fulfil legal obligations or prevent fraud. Data may also be shared with government or law enforcement agencies if required by law or court order.

Security Precautions

We implement reasonable security practices to protect your data, including secure servers and encryption. However, data transmission over the internet is not completely secure. You are responsible for keeping your login credentials confidential.

Data Deletion and Retention

You may delete your account from the Platform settings or write to us for assistance. However, deletion may be delayed in case of pending services or legal requirements. We retain data as long as needed for legal, analytical, or fraud prevention purposes.

Your Rights

You may access, rectify, and update your data directly on the Platform.

Consent

By using our Platform, you consent to the collection, storage, and processing of your data as per this policy. If you provide data on behalf of others, ensure you have their permission. You may withdraw your consent anytime by contacting the Grievance Officer. Mention “Withdrawal of consent for processing personal data” in your request.

Withdrawal is not retroactive and may affect your ability to access services that rely on such data.

Changes to This Privacy Policy

We may update this policy periodically. Please check this page regularly. Significant changes may be notified as required under applicable laws.